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Availability of Items


If you're looking for an item and it's not listed on the order form, then we do not currently stock it unless otherwise advertised. We usually stocks all items shown on the order form, but on rare occasions an item may become out-of-stock and would not be ready to to ship immediately. If you order an item that is out of stock, we will notify you and arrange either for a delayed shipment (either of all items in the order or just those that are not in stock) or a refund.

Some items may be fabricated-to-order. If your order includes these items, then your order will be held until the items are ready. These items will be marked as such on the order form.

We may add or remove items from its online catalog. The availability of an item at one time does not imply that it will be available indefinitely.

Upon special arrangement, We may make special orders of non-stocked items on your behalf. Please contact us for details.

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Personal Information


Privacy Statement
All personal information that you provide to Sonic Audio Shop, such as your name, e-mail and postal address, etc., during an order session is kept in strict confidence. We will not disclose the information to any third party without your prior approval.

E-mail address
Sonic Audio Shop uses e-mail as the only means of communication to you about the status of your order. You must make sure that the e-mail address you supply is valid, and your ISP's e-mail server does not block mail originating from Sonic Audio Shop. If you pay for your order using PayPal (see below), you should specify the same e-mail address that is registered with them.

Postal address
If you use PayPal for payment, the shipping address that is registered with them will take precedence over the address you entered in Sonic Audio Shop order form, unless you provide explicit instructions. See below for further details. For Certified Check/Money Order payments, the postal address that you enter will be the shipping address.
If your country does not appear in the Sonic Audio Shop order form country selection menu, then Sonic Audio currently does not offer shipments to you. This is usually due to postal restrictions.

Forum handle
If you are a member of an audio-related online discussion forum, you may optionally provide your forum and nickname information here. This will help us identify who you are and what you had purchased, which may be useful background information when providing support in forum discussion threads. Your order data is strictly for Sonic Audio reference use only, and will not be disclosed in any public messages without your consent.

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Payment Information


Sonic Audio Shop accepts payment in the following forms only:
• PayPal
• Certified Check/Money Order
Cash, personal checks, or wire transfers are not accepted.

PayPal
This is the most popular payment method. PayPal currently supports transactions using a credit card (VISA, Mastercard, Discovery, American Express), direct transfer from your bank account (if available in your country), or via an "E-check". Please refer to the PayPal website for details. Credit card and bank transfer payments are instantaneous, and your order will typically ship within the next business day. E-check payments are subject to a delay before the order will ship (this is usually four business days, in order for the payment to clear). PayPal payments will incur a small transaction fee which is added to your total amount.

If you choose PayPal as your payment method, your online order session at AMB audio shop will be routed through PayPal during the check-out process. It is expected that you complete the payment immediately. If your Paypal payment is not posted within 8 hours of your order then the order will be automatically cancelled.

Your order will ship to the address listed in your PayPal account unless otherwise specified. Since the Sonic Audio Shop order form calculates the shipping cost based on the address you supply, it is expected that this address matches your PayPal address. If there is a discrepancy and would result in increased postage, you will receive a PayPal bill to cover the difference.

Certified Check/Money Order
For orders within the USA, a cashier's check or money order issued by a bank, credit union or US Post Office are accepted for this form of payment. For international orders, an international money order or foreign draft issued by your local bank or post office, in US dollar denomination, is accepted. The amount listed on your money order or certified check must match the grand total of your order.

If you choose this payment method, your order will not ship until your payment is received in full and clears the bank. Your order will remain in "pending" state up to 28 days. If your payment is not received at that time, your order will be automatically cancelled. A reminder e-mail will be sent to you after 14 days.

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Shipping Information


Sonic Audio shop uses the Hong Kong Postal Service (Local CourierPost), which offers the best combination of fast shipping time and low cost. All shipments originate from Hong Kong

You may request to use other shippers, subject to the availability of the service of the shipper in Sonic Audio Shop's area. You should contact us to arrange this before ordering. You may be billed for additional shipping charges, because the our order form computes the shipping cost based on USPS rates, which are usually the most economical way to ship.

The shipping cost is computed based on the estimated weight of your ordered items. A flat fee of $8 HKD is included in the shipping cost per order for shipping supplies, packaging and handling.

We do not offer local pick-up of any items.

Hong Kong Domestic destinations
For domestic destinations, Local CourierPost is used for virtually all shipments. Under some circumstances, other shipping methods may be used due to weight or size factors. If you require rush service, you may specify Express Mail on the order form.

International destinations
Priority Mail International is used in most cases. You may specify Express Mail International (EMS) for rush service on the order form. Express Mail International is only available to certain countries.

Additional shipping costs
If you specify a a shipping method that would incur additional shipping costs than what's calculated by the Sonic Audio Shop order form, you will be sent a bill for the difference, plus any payment agency fees if applicable. The order will not ship until full payment is received.
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Return/exchange policy


Items may be returned for a full refund if they are unused, undamaged and in resellable condition. This means that printed circuit boards and parts must not be soldered, the leads/pins of parts must not be cut or bent, and heatsinks must not be drilled, etc.

If any item is found to be defective, Sonic Audio Shop will replace the item free-of-charge (except when the defect is caused by improper use or abuse, such as handling, wiring or setup mistakes, short circuits, etc.).

You must bear the cost of shipping back to Sonic Audio Shop. Refunds will be for the price of the item(s) only, excluding any shipping, insurance or other fees. The method of refund will be the same as the original payment method you used. For exchanges, we will pay the shipping of the replacement part to you using a shipping method at its discretion. If you require expedited or express shipping, an additional shipping charge may be incurred.

This return/exchange policy is in effect within 45 days of initial shipment of the items to you. After that, no items will be accepted for return or exchange.

If you would like to return or exchange any items, please first contact us to make arrangements. Unsolicited returns will not be accepted.
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By placing an order, you are agreeing to all the above. I must apologize for the nature of the aforementioned restrictions. Thankfully this does not affect the majority of Sonic Audio's valued customers. However, with changing times we all face new challenges.
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Last Updated: 23 Apr 2008 09:05:29 PDT home  |  about  |  terms  |  contact
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